Reporter: Chen Wei Jie
Yesterday, the 2023 "Smartly Navigating the Future – AI Empowering Hotel Management Innovation" Summit Forum, carefully planned and hosted by Singapore Hotel Association Special Advisor Ms. Xinyu LI, concluded successfully. The event, with the theme "Unlocking AI Potential, Reshaping the Hotel Ecosystem," focused on exploring how AI technology can be effectively integrated and innovate the hotel management field. By analyzing AI’s unique advantages and practical applications in hotel management, the forum aimed to promote widespread adoption of AI technology and enhance the technological and intelligent aspects of hotel management.
During the forum, Ms. Xinyu LI provided a detailed explanation of how AI technology can inject new vitality into hotel management, emphasizing its crucial role in improving operational efficiency, optimizing customer experience, cost control, and decision support. Through concrete examples, she vividly demonstrated the practical benefits of these technologies, helping attendees better understand the value of AI applications. Especially noteworthy was her detailed presentation and live video demonstration of her self-developed "AI-Based Hotel Operation Management System," which received applause from the audience.
Subsequently, industry elites and academic representatives from various sectors took the stage to share their valuable experiences and unique insights on the application of AI technology in hotel management practices. This intellectual feast not only broadened the attendees' horizons but also sparked deep thinking and wide discussions within and outside the industry on the innovative paths for hotel management, effectively promoting innovation and technological upgrades in the hotel management field.
In the closing remarks, Ms. Xinyu LI reaffirmed the essence and mission of hotel management, which is primarily about serving customers, with technological innovation being the key driving force pushing this process forward. She emphasized that in the rapidly changing market environment, only by embracing technology and deeply integrating AI can we more precisely understand consumer needs, optimize products and services, and capture market trends, thereby helping businesses achieve maximum benefits and sustainable development.
The summit forum received high praise from attendees, many of whom expressed that they had greatly benefited from the event and looked forward to more such platforms for exchange in the future, working together to promote the prosperous development of the hotel management industry.